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Current Job Openings

Support Community Manager

Management
Bangalore, Delhi, Mumbai, Hong Kong
Posted 3 years ago

Responsibilities:

  • Serve as our eyes and ears in social, and the voice of our consumers, elevating notable mentions and trends to teams across the organization.
  • Troubleshoot client issues with the systems and work to resolve functionality related issues and escalate technical issues to the appropriate response teams.
  • Provide day to day support of the systems for the customer and answer questions or assist in resolving any kind of issues.
  • Provide training to clients regarding the use, functionality and navigation of the systems and system functionality enhancements.
  • Prepare general use guides and develop client specific documentation and templates.

Requirements:

  • Ideally 1-2 years experience using zendesk.com help desk software
  • 1-2 years in customer support management
  • 1-2 years in social media or community management
  • Ability to organize and prioritize workload. Detail and team oriented
  • Outstanding interpersonal, problem-solving, time-management, and organizational and prioritizing skills
  • Professional self-starter able to work independently and collaboratively with others to accomplish goals

What You Can Expect:

  • Full-time position. Long term potential to put your talents into practice
  • International working environment
  • Competitive salary
  • Flexible working hours (remote work)

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